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(WTTW News)

Shared rides were a key part of how the founders of Uber and Lyft envisioned disrupting transportation. Back in 2014, the companies raced each other to be first to announce their carpooling options. Then the pandemic hit, and the companies swiftly suspended their shared offerings.

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(Petr Kratochvil / Public Domain Pictures)

Uber and Lyft say they’ve added thousands of drivers in recent weeks to address long wait times and surge pricing. But many passengers are still unhappy and some are turning to taxis — an industry hit hard by the popularity of ride-share services and by COVID-19. 

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(Petr Kratochvil / Public Domain Pictures)

A Chicago alderman wants ride-share companies to cap surge pricing amid a driver shortage, and drivers want Uber and Lyft to do more to keep them safe.

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(WTTW News)

Amid a surge in carjackings, drivers for ride-hailing companies have been working in close contact with other people during the pandemic. Meanwhile, those companies are gearing up for a fight over whether gig workers should be classified as employees.

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(WTTW News)

A Chicago man has been indicted in connection with the carjacking of an Uber Eats driver in Chicago, another carjacking in Cicero and an attempted carjacking in Oak Park, federal prosecutors announced Wednesday.

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(Petr Kratochvil / Public Domain Pictures)

Ride-hailing giant Uber will allow customers to book its cars and drivers by the hour in Chicago starting Tuesday as the coronavirus pandemic continues to reduce demand for one-way trips.

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“Super Pumped” author Mike Isaac, a reporter for The New York Times, appears on “Chicago Tonight.” (WTTW News)

When Uber burst onto the scene a decade ago, it dramatically reshaped how we get around. But the story inside the company was just as dramatic. Mike Isaac, author of the new book “Super Pumped: The Battle for Uber,” explains.

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This Wednesday, June 21, 2017, file photo shows the building that houses the headquarters of Uber, in San Francisco. (AP Photo / Eric Risberg, File)

As part of a long anticipated safety report, the ride-hailing company revealed that more than 3,000 sexual assaults were reported during its U.S. rides in 2018.

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“They offered up black ministers $54 million – a one-time deal – if they would convince the mayor to do away with any other kind of regulation,” Mayor Lori Lightfoot said Wednesday, Nov. 13, 2019. (WTTW News)

Mayor Lori Lightfoot on Wednesday alleged that ride-hailing giant Uber offered to pay off black ministers to the tune of $54 million if they would join a campaign to publicly oppose a $40 million ride-hailing tax proposal – a claim the company denies.

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(Petr Kratochvil / Public Domain Pictures)

If you rely on ride-hailing services such as Uber and Lyft to get around Chicago, your fare could soon be higher. How a fee hike could impact Chicagoans – and the city.

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The CEO of Uber is in town for a major expansion of its Chicago offices. We go one-on-one with him on that and explore issues facing the industry.

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Barbara Lloyd of Chicago Rideshare Advocates speaks to the media during a rally Wednesday, May 8, 2019. (WTTW News)

Chicago commuters seeking a ride Wednesday may have better luck hailing a cab than using their smartphones to call for a car, due to a multistate strike by some Uber and Lyft drivers.

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Organizers are planning demonstrations in 10 U.S. cities Wednesday, including Chicago. The protests arrive just ahead of Uber’s initial public stock offering, which is planned for Friday.

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Ride-hailing giant Uber releases a comprehensive plan to document – and ultimately curb – incidents of sexual misconduct within its ranks. We speak with the company’s chief legal officer Tony West.

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(Courtesy National Transportation Safety Board)

After a fatal crash in Arizona, the safety measures for autonomous cars come under intense scrutiny.

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Local government is going after a major ride-sharing company for not only failing to protect customer and driver data during a massive 2016 data breach—but also for failing to disclose it, as required by law.