Residents of Chicago have been experiencing mail delays for months. Some of those delays are simply irritating, but others can be far more consequential. What’s going on at the U.S. Postal Service?

Mail service has been sporadic at best in many parts of Chicago this holiday season. We visit two areas that have been hit hard to find out what’s going on, and what can be done to fix it.

We speak with Mack Julion, the president of Chicago’s postal worker union, about mail-in voting for November’s election amid postal service cutbacks.