In light of recent storms in Illinois, residents should be on alert for scammers looking to exploit homeowners and business owners in need of repairs from storm-related damage, according to Illinois Attorney General Kwame Raoul.

For a third year in a row, complaints regarding home repair and remodeling top the list of written consumer complaints filed to the Illinois Attorney General’s Office.

Chicago Sun-Times' "Fixer" columnist Stephanie Zimmermann posed as Jan Brady in an attempt to scam an e-mail scammer. She tells us what she uncovered.

We've all had good and bad experiences calling customer service. But what is life like for the person answering the phone? Chicago Sun-Times' "The Fixer" columnist Stephanie Zimmermann has a report from inside those call centers.