Consumer Tips from "The Fixer"

Stephanie Zimmerman

Chicago Sun-Times' "Fixer" columnist Stephanie Zimmermann posed as Jan Brady in an attempt to scam an e-mail scammer. She tells us what she uncovered.

Stephanie Zimmerman, Image Credit: Chicago Sun-Times

We've all had good and bad experiences calling customer service. But what is life like for the person answering the phone? Chicago Sun-Times' "The Fixer" columnist Stephanie Zimmermann has a report from inside those call centers.