Stories by Yasmin Rammohan

We've all had good and bad experiences calling customer service. But what is life like for the person answering the phone? Chicago Sun-Times' "The Fixer" columnist Stephanie Zimmermann has a report from inside those call centers. 

An incident involving a TV reporter from Mexico has reignited the debate over female sports reporters in men's locker rooms. Carol Marin talks to a panel of some of Chicago's women reporters about what they encounter in the locker room -- and what they think needs to change.